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Shipping & Returns

Shipping & Returns

RETURN POLICY

Customer service is our first priority.  We want to ensure you are completely satisfied with your purchase and that we do everything possible to meet and exceed your expectations.  If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund.  The merchandise must be new, unused and in its original packaging.  We cannot accept returns after 30-days.  Your refund will be for the purchase price only, no refunds on shipping.  Books, CD’s, DVD’S are not returnable. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. You can email us at dnutt@civilrightsmuseum.org.  You can also call the Museum directly at 901-521-9699 ext. 2295, or you can reach us by mail at National Civil Rights Museum, 450 Mulberry St., Memphis, TN 38103.

 

SHIPPING INFORMATION

We use the U.S. Postal Service, First Class or Priority Mail for most of our shipping.  The delivery time for most orders is 14-21 days.  If for any reason your shipment will be delayed we will send an email message to give you an approximate ship date. UPS/USPS service and overnight service is available to most domestic addresses for an additional charge; please contact us at giftshop@civilrightsmuseum.org or call the Museum Gift Shop 901-521-9699 ext. 2221.


Domestic orders                          Standard

$15.99 and less                          $6.95
$16.00-$30.99                            $7.95
$31.00-$50.99                            $8.95
$51.00-$75.99                            $11.95
$76.00-$100.99                          $13.95
$101.00-$150.99                        $16.95
$151.00-$200.99                        $20.95
$201.00 and above                     10% of total

 

HOW TO ORDER

ORDER ONLINE

Ordering online from The National Civil Rights Museum is fast and easy.  We accept Pay Pal.  Simply browse through our site and when you find an item you want to purchase, click the associated “Buy Me” button, and the item will be added to your shopping cart. 

ORDER BY PHONE

We highly suggest placing your order online because it processes faster and is much more efficient. However if you need to place your order via phone you can call us at 901-521-9699 ext. 2221  Monday-Saturday 10:00-5:00.  We except checks and money orders payable to National Civil Rights Museum.

 

 

 

 

 


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